Support

Client Service And Support

Welcome To Lex Digital Media Support

We’re here to assist you and ensure that your experience with our services is seamless and enjoyable. Our support system is designed to provide quick and effective solutions to your queries and concerns.


How Our Support System Works:

  1. Submit a Ticket:
    • To streamline support requests, we use a ticket-based system. Please submit a ticket for any issues or questions you may have.
  2. Ticket Status:
    • After submitting a ticket, you will receive a confirmation email with a unique ticket ID. Use this ID to track the status of your request.
    • Check the status of your ticket anytime here.
  3. Priority Levels:
    • Our support system categorizes tickets based on priority levels. This allows us to address urgent matters promptly while maintaining efficiency for general inquiries.
    • Priority levels: High, Medium, Low.
  4. Frequently Asked Questions (FAQs):
    • Before submitting a ticket, check our FAQs for common questions and solutions. Your query may already have an answer!
    How to Submit a Ticket:
  5. Visit this Support Page:
    • Click on the New Ticket button below.
  6. Provide Detailed Information:
    • Fill in the required fields with as much detail as possible. The more information we have, the faster we can assist you.
  7. Attach Screenshots or Files (if applicable):
    • If your issue involves visuals or files, attach them to your ticket for better understanding.
  8. Submit Your Ticket:
    • Click the submit button, and you’ll receive an email confirmation with your unique ticket ID.
    Response Time:
    • Our team is committed to responding to your ticket promptly. Response times may vary based on the ticket’s priority level.
    • For urgent matters, we aim to provide an initial response within 1 business day.
    Escalation Process:
    • If your issue requires further attention or is not resolved to your satisfaction, you can escalate the ticket to a higher priority level.
    Additional Resources:
    • Contact Us: If you encounter any difficulties with the support system, feel free to contact us directly by visiting out Contact page.
    Thank you for choosing Lex Digital Media. We appreciate your trust and look forward to providing you with excellent support!